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Privacy Policy

Privacy Policy

(Including SMS Data Protections)

Meleika Lee and Associates, LLC (“Meileika Lee & Associates,” “MLA,” “we,” “us,” or “our”)
Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

MLA does not share customer SMS opt-in information—including mobile numbers, consent records, and opt-in timestamps—with any affiliates or third parties for marketing or promotional purposes. SMS opt-in data is treated as strictly confidential and used only to provide or support the messaging services you requested.

Table of Contents

  1. Scope
  2. Information We Collect
  3. How We Use Your Information
  4. SMS Messaging Terms, Consent, and Compliance
  5. Information Sharing & Disclosure
  6. Cookies, Analytics, and Advertising
  7. Data Retention
  8. Data Security
  9. Your Rights & Choices
  10. Third-Party Links
  11. Changes to This Policy
  12. Contact Us

1) Scope

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request services, schedule appointments, or make purchases.

2) Information We Collect

A. Personal Information (you provide)

  • Name, email address, phone number, and physical address
  • Project/property details you submit through forms, calls, or messages
  • Billing details and transaction information when you purchase services (payment data is typically handled by secure payment processors)
  • Communication preferences and consent records (e.g., SMS/email opt-ins, timestamps, and method of consent)

B. Automatically Collected Information (device & usage)

  • IP address, browser type, device identifiers, operating system, and approximate location (e.g., city/state)
  • Pages viewed, time spent, referral source, clicks, and site interactions
  • Cookies, pixels, web beacons/tags, and similar tracking technologies

C. Customer Communication & Service Records

  • Inquiry details, appointment notes, service history, and feedback
  • Message history (email/SMS) related to service delivery, support, and updates

3) How We Use Your Information

We use information to:

  • Provide, manage, and improve our services
  • Respond to inquiries, schedule appointments, and deliver requested materials
  • Process payments and issue invoices/confirmations
  • Maintain your communication preferences and consent records
  • Improve website performance, analytics, and user experience
  • Prevent fraud, secure our systems, and protect our legal rights
  • Send marketing communications only when permitted by your preferences and applicable law (and SMS promotional messages only with specific consent)

4) SMS Messaging Terms, Consent, and Compliance

A. Program Purpose
If you opt in, you may receive SMS messages related to MLA services, such as: appointment reminders, coordination updates, document requests, customer support, and important service notices.

B. Opt-In & Consent

  • You will only receive SMS messages if you explicitly opt in
  • We maintain timestamped consent records
  • We comply with the Telephone Consumer Protection Act (TCPA) and applicable state/federal laws

C. Message Frequency & Content

  • Frequency varies based on your requests and service activity
  • Messages are tied to the services you requested
  • We do not send promotional SMS without specific consent

D. Opt-Out Instructions

  • Reply “STOP” to opt out at any time
  • You’ll receive a confirmation, and no further messages will be sent unless you re-opt in
  • Opt-out requests are typically processed within 24 hours

E. Help & Support

  • Reply “HELP” for assistance or contact us at [email protected]
  • Support is available during regular business hours

F. Carrier & Rates

  • Standard message and data rates may apply
  • Carriers are not responsible for delayed or undelivered messages

G. SMS Data Protection Statement (Strict Rule)

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • Sharing with subcontractors/service providers who support operational services (e.g., customer support, SMS delivery providers) is permitted only to provide the services you requested.
  • Text messaging originator opt-in data and consent (phone number, opt-in source, timestamps) will not be shared with third parties except as required to deliver the messaging service (e.g., SMS platform/aggregator).

5) Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information in these limited situations:

A. Service Providers (Processors/Vendors)
We may share information with vendors who help us operate (e.g., payment processing, scheduling, forms, analytics, email/SMS delivery). They are required to protect data and use it only to perform services for us.

Note: All categories exclude SMS opt-in data and consent for marketing/promotional use by any third party.

B. Legal Compliance & Protection
We may disclose information if required by law, subpoena, court order, or to protect rights, safety, and security (including fraud prevention).

C. Business Transfers
If MLA is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this Policy and applicable law.

6) Cookies, Analytics, and Advertising

We use cookies and similar technologies to:

  • Remember preferences and improve functionality
  • Understand site usage and performance
  • Measure marketing effectiveness and support advertising efforts

You can control cookies through browser settings. Disabling cookies may limit some site features.

Behavioral/Targeted Advertising (where applicable)
We may use certain data to deliver or measure ads. You can often control ad personalization through your browser, device settings, or ad platform settings.

Do Not Track
Some browsers offer “Do Not Track” (DNT). Because there is no consistent industry standard for DNT signals, we do not currently respond to them in a uniform way.

7) Data Retention

We keep personal information only as long as reasonably necessary to:

  • Provide services and maintain records
  • Meet legal, tax, accounting, and compliance obligations
  • Resolve disputes and enforce agreements

You may request deletion where applicable (see Section 9).

8) Data Security

We use reasonable administrative, technical, and physical safeguards, which may include:

  • Encryption of sensitive data in transit and (where applicable) at rest
  • Access controls and authentication measures
  • Vendor due diligence and confidentiality obligations
  • Routine security updates and monitoring

Despite our efforts, no system is 100% secure.

9) Your Rights & Choices

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion (subject to legal/contract requirements)
  • Opt out of marketing emails (unsubscribe link in emails)
  • Opt out of SMS at any time by replying STOP
  • Withdraw consent for future communications

To exercise these rights, contact us using Section 12.

10) Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. This Policy applies only to information collected by MLA.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date. For material changes, we may notify you by email or a website notice.

12) Contact Us

Meleika Lee and Associates, LLC

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